About Us

At CXM Global Services, we bring over 50 years of combined experience delivering Customer Communications Management (CCM) solutions within complex enterprise environments. As CCM continues to evolve into Customer Experience Management (CXM), we help organisations adapt their customer communications to meet rising customer expectations and regulatory demands.

Our expertise was established on z/OS (MVS) mainframe platforms, where we designed and delivered high-volume, mission-critical communication solutions. We have since built on this foundation to support the open systems platforms and technologies widely used today.

We have developed our skills through hands-on delivery across a range of regulated and customer-centric industries, including financial services, telecommunications, and utilities.

Our experience includes designing, building, and supporting customer communication solutions for:

• Banking products including current accounts, loans, savings, credit cards, share dealing, and mortgages

• Pension, annuity, and life insurance administration

• General insurance products including motor, buildings, contents, pet, and travel

• Telecommunications services covering mobile, landline, broadband, and TV

• Domestic and commercial water and energy billing

We offer capabilities across the full system development lifecycle. Whether augmenting your existing team or delivering projects and services independently, we work flexibly to meet your specific needs.